I hate Globelines broadband
Where have I been during these past 5 days of being offline?
I was calling up Globelines Broadband customer support service in order to follow up on the restoration of their “unlimited” internet service in our little corner of Silang, Cavite.
It all started back in March 28, 2007 when the broadband service was disrupted due to some problems their main server suffered. The problem they said was Luzon-wide. So it was understandable, but later that day my land-line lost its dial-tone. What the heck happened?!
The problem came from their ‘facilities’, the cabinet of switches, ports and routers they put up in our town plaza. My fellow town-mates who were also on Globelines had to go to their business center in SM City Dasmariñas to file reports about this personally, I was among them. Thankfully, a crew was sent out the following day, March 29 and restored our land-lines to service. Unfortunately, our broadband service was still out, which is what we really and badly needed.
That town-mate of mine owns an internet cafe so his business was literally dependent on Globelines broadband being usable for him to make a living. The same was in my case, I badly needed my internet connection at that time because of the following:
- a blog series to finish before the Phil Blog Awards night
- freelance writing stints
- my first work-at-home paid job as a video editor
The blog series and freelance writing stints are of no major concern, but the most crucial for me was that video editing job of which I have been accepted for just last March 17, meaning to say that I haven’t even made it through to my first month of being employed.
At that time, I just finished working on 3 videos each being 400MB+ in size, which are just impossible for a dial-up connection to handle. To put in more pressure, those videos needed to be uploaded to my boss’ FTP account for him to give to the client on March 30. So I really needed my internet connection, that’s why I called up Globelines customer support service an average of twice a day praying that they keep true to their word that ’service would be restored within 24-48 hours.’
Unfortunately they were not able to do that. Frustratingly, every time I would call, they promised that the service would be restored the following day and that someone from their side would give me a call and give me updates so that at least, I could say something concrete and excusable to my boss every time he would ask me why I’m having delays on submitting my work, but none of the promised phone calls came through.
This drama went on for 5 straight days, from March 28 up to April 1, each and every single day of that dilemma, the same promises were given and were broken. At what cost? The blogging series coming to a halt, my freelancing stints being soured and worst, I lost my video editing job. Wouldn’t this look good in my resume? Not being able to go through the first month of job, because I am an unreliable worker, all thanks to an unreliable telecommunications firm posing as a world-class internet service provider.
This experience has really taught me a lot. It opened my eyes so to speak. It led me to a realization that Globelines is no different from the other ISPs in the country, from this experience I think they are now amongst the worst. It all started when that Taiwan earthquake revealed how crappy Globelines broadband service is, and ever since that revelation, we fellow Globelines customers here in Silang, Cavite have been plagued by that same troublesome ‘facilities/equipment/cabinet’ in our area.
Though I haven’t blogged about it that much, this same problem has been recurring in our area since January of this year. Again for four straight days, our broadband service was utterly useless, and the same promises of 24-hour restoration and phone calls that never came we first experienced on that incident. It’s only April of the same year, meaning that the repair job done last January was only good for like two months. This observation leads me to the following conclusions; a) the equipment they use are substandard, b) the technicians and crew they hire are incompetent, c) Globelines really cares little about its subscribers in Silang, Cavite, or d) all of the above.
Further proof of this is my neighbor who has been on Smart BRO since last year. Before the Taiwan quake his life was a living hell because he’s on Smart BRO while I was a happy and proud Globelines broadband customer, I even encouraged other friends to sign up for their service. After the Taiwan quake, my life is now a living hell while my neighbor has had no problem with his Smart BRO service since then. Would you believe that? I mean hellooo! He’s on Smart BRO!! I’m on a fixed line dsl service, what gives?! Damn it!!!11111
Now I hope that Globelines would keep true to its word this time around and give us that promised rebate for the 5-day service disruption, human aggravation and financial loss. Pray also that they would really, really as in really fix the problem in our area for good. Replace the damned equipment if necessary, but this is for the future customers who would sign up for their services. As for me, I’m just waiting for my lock-in period to expire this coming May and I’m switching to PLDT myDSL for my internet needs, just as Max Limpag did (congratulations on winning the Blog Awards!) who even wrote a break-up post that’s really an eye opener. PLDT’s services may be crappy too, but not as crappy as Globelines’ in our area. Not unless Bayan Telecommunications or SKY happens to offer its DSL services here in our area, I’d be more than happy to sign up for it.
I can relate… Down with the poor service providers.
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i’m increasingly hearing bad things about globelines, smart bro, and pldt mydsl, and increasingly positive raves about bayantel.
any truth to these?
@ the jester-in-exile: Yup, I’ve been hearing about how attractive the renamed bayantel is. J Angelo Racoma is on Bayantel, and he’s quite happy with it. They have this amazing rebate scheme backed by P10 million (i think) peso investment.
Globelines, PLDT and Smart bro’s degenerating quality of service is part of the economic principle in which dominance of the market by old giants and monopolies result in poorer qualities of goods and services simply because there’s no need for the big names to improve any further since they are already on top. Because of this, we the paying consumers are the ones who suffer.
@ sonnie: Down with them? I say to hell with them.
i have reason to hate them, too… my connection until today still keeps on disconnecting for no apparent reason… i’d still need to reboot the modem just to get back a connection… not to mention its slow speed…
**sigh**
when can i get a decent connection?? probably time to look at bayantel, too…
full story is found here
i live in the Mandaluyong area… yeah, disconnections happen so often that i taught even my househelp to do it for me when i am not at home… and this was happening since late January of this year… :s
Before the Taiwan earthquake, all I know is that most people hate Smart Wifi/Bro and PLDT myDSL for crappy services. But since we haven’t any other options [back then] here in our city, I opted for the better of the two—myDSL. Even though there were times that I get interruptions, it wasn’t at all bad enough.
When the Taiwan earthquake took place, more intermittent disconnections happened but it was understandable. But then, when off-peak hours came just days later, I could reach up to 900 kilobits per second connection speed. And, since then, after the restoration, though I was back to the normal 200-300 [384] kb/s speed, the quality of connection was better. I even have more search keyword logs with “globe/globelines problems” than “pldt/mydsl problems.” I guess I’d be sticking with this one for a longer time than I expected.
I heard that bayantel is good, but they almost stole my wallet so I went for PLDT, and I’m regretting it.
Apparently, my G broadband account is intermittent. Like, brrr…. once every 10 minutes. I have no choice. Pre-termination fees would only cost me a fortune. Brrrr again.
We love our BayanDsl–never a problem since it was installed many many months ago (or is it years?).
i guess 5-day rebate is not enough. Globe should compensate you for the lost opportunities, the stresses and relationships soured. on the positive side, i guess there are some people (particularly in your freelance writing stints who still believe in you, despite the delays…)
Time to see a lawyer… LOL just kidding.
I use bayantel. Mom (sexy mom) has the P1699 768kbps account (I used to live next to their house and that was what I signed up for back then). I, meanwhile, use the P899 512kbps account. For just + P300 per month, I get landline service. For just + P99, unlimited WiFi via airborne access.
Now I do have a hack that lets me surf at 768kbps (or even higher, maybe) even without the speed-on-demand active during off-peak hours.
Wouldn’t it be nice to teach us that hack, mr. jangelo?
I had mentioned a few times in the past that the state of our local online experience as a whole is about three years behind that of the United States.
In addition, our local high speed Internet access cost is staggering; it needs to be decreased substantially.
Time to switch and I would take Arbet’s advice seriously. Maybe you can seek assitance from the DTI.
So that means I have to rethink my decision to apply for Globelines broadband.
I’m on Tri-isys’ unlimited dial-up, and I pay for the phone & internet bills, so Globelines budget bundles is really tempting since I’d be paying less a month.
Nagdadalawang-isip na tuloy ako. o_O
But anyway, I’m really sorry for the hassle that Globelines has caused you. Losing a job is no easy matter especially if it’s because of a crappy service you’re getting.
I had my broadband and phone line installed just las may 9 since then I have been calling their customer service to fix the fuc&*^%$#!!ng phone line, I( have not been able to use it even up to now. Although my broad band drains my patience at time due to its intermittent service, I was able to partially use.
I have decided to cancel my subscription to avoid getting hypertension. They failed to fully activate my service so for me it “No Deal” man.
Count me in… Im starting to dislike Globe Innove.
Yes @Shari, keep your money for now and wait. These ISPs will force you to sign a 1 year contract with them, so be patient more and see what will happen in the next few weeks or even months.
Same thing with us, for two days we lost dial-tone (and so the Internet), and all we got was “sorry we found out from our box that your line was accidentally tripped by one of our people while installing a new line”. That’s poor service #1.
Poor service #2: You can forget about calling their Tech support because no one will answer you - never ever. 4 Times, I waited 3 hours each, nothing, and all they can say is “sorry, sorry, and sorry”.
Poor service #3: Frequent disconnections for various reasons… they have so many excuses just because we don’t run our own ISPs and they’re assuming we’re that stupid?
They have areas wherein their service is great, like the promised 24 hours technical support right at your home, and their non-tech support call agents. But it still all comes down to “connection” and “speed”, all those positive areas of their service is negated if speed and connection is very bad or there are frequent disconnections and slow downs. I guess it’s time for them to upgrade their facilities, re-train their people, and announce if they got back 100% of their connection from the Taiwan quake. I only heard BayanTel’s announcement about that, not with Globe :/
@ J Angelo: I just so wish bayantel will offer its services here in Cavite soon. It makes me wonder how come they haven’t done this yet?
@ Aja: I tried looking up some concrete results via Google Trends but there isn’t enough search volume for those terms - yet. Experience, comments and the e-mails I’ve been getting tell otherwise. Globelines simply sucks.
@ Schumey: I will make the switch come May, and to be honest, my dad is urging me to see a lawyer. LOL
@ Shari: By all means you must rethink. Do some research in your area, ask around especially those who are already on Globelines. You know we have the saying in Filipino: “nasa huli ang pagsisisi.”
@ JC: Right on dude! And I just had the worst of it.
i am a new Globelines Broadband 1 mbps customer since march 9. So far, I have had 2 minor disconnections. I hope I never have to experience long down times. I heard that there is a different contractor in Cavite. Maybe the materials are substandard.
duh, we all have common problems. Globelines broadband s^cks! I’ve been experiencing problems for 3 months now since I switched from their unlimited dial-up service. And it’s like I have still the dial-up thing! Arrgggg!
Check my entry here:
http://www.writinerary.com/2007/04/04/globelines-poor-service/
i share ur sympathies. i have no dsl connection since friday, that’s march 30, 2007. sabi ko, k lang, it happens. restart ko modem ko, la pa rin. kol ako sa tech dept nila, abah! at si josh groban, walang pahinga, isang oras na kumakanta sa kabilang linya. kaya ayon pumindot na lang ako na any number makausap lang ang service rep. at sa awa ng Diyos, 7 days later, la pa rin akong internet connection. patay ang trabaho ko. nakadial up nga lang ako ngayon eh! kung nakamamatay ang walang internet connection, naaagnas na katawan ko ngayon!!!
T_T
Sir JC John SESE Cuneta, Julius, thanks for the warning. WIll keep it in mind.
Gaaah…If only I weren’t fed up much with my dial-up. Sigh, sigh. I have to know what ISP provides the best service in our area.
Hahh hah, with regard to uploading your video , you could have tried going to an internet cafe with a copy of your files handy in USB drive and pay hours of uploading that huge amount of data. Apparently, people playing online games will suffer from what your doing. Im using SmartBro, sometimes I hate it , sometimes not. Downtimes are few and would not last 24 hours.
I did tried going to the internet shops, but unlike Manila, shops here were optimized for gaming so once the owner knew I was going to upload over 3 GB of data I was turned away.
Oh well, this has happened. The damage has been done and I can’t wait for next month to come.
Nakita ko ung picture ni Jhay sa Friendster, mukha xang matalino , pero iisa lang ang emosyon sa bawat isang larawan http://www.friendster.com/jrocas
wag magalit…reply lang
Naks, prinomote pa ang friendster ko. In-add mo ba ako? hehehe
Yun ang dahilan kaya nung hayskul may nagsabi sa akin na parang katulad ko raw si Darth Vader; cold, merciless and totalitarian. hahaha
Oh ayan in-add na kita, accept mo na para 269 na ung friends mo hehehe.
AFAIK, the reason that Bayantel isn’t available in Cavite (and other areas for that matter) is because they don’t have a franchise to operate in the area. The only telcos that I know have a franchise in Cavite are PLDT, Globe and Digitel. And it takes a congressional act to grant a franchise to a telco.
As for me, I’m a happy SkyDSL (Bayantel) subscriber.
@ Kid: Oh yes. Thanks for reminding me this little info. Since it’s election time, maybe this could be used to pick whom to vote for as our district’s Representative.
HI! Finally, I found someone from Silang who’s also a globeline broadband subscriber. I have been wondering for a long time how I could find someone (from my area) to ask if we’re having the same problem at the same time. I have always had a difficult time (internett connection problems are not too often though) getting through technical support via 171. Most of the time it would take me the whole evening before someone gets my call. I notice that I usually get through between 2 am and 6 am in the morning, after waiting for someone to answer for more than 6 hours! I’ve never had to do this too often though as I only had a few problems (about 3 times) with the connection in the past year. I had been a proud user of globelines broadband for a while. I was even encouraging my cousins to switch to it…… But this time I want to give up subscribing to it. Its been a week since I lost my dial tone, thus, i got no internet connection, too. ‘Been calling 173/171 from an uncle’s globeline or my cellphone everyday so that they could send someone to check. They said someone would come in 24 or 48 hours. It has been 6 days since I reported it but no one has come. I need to be online everyday to keep in touch with family abroad.
I have subscribed to Smartbro at work as I do not have my own telephone line there. And yes, I never had a problem with it even after that Taiwan earthquake. There’s a smart cellsite right in front of our house and I am thinking of switching to Smartbro and give up globelines. Do you think it’s a wise idea? I am not considering MyDsl as I’ve heard a lot of negative feedbacks about it, too.
Why are you not considering SmartBro?
re: district rep… try natin our “true” kababayan?? lol
BTW, are you in the town proper? I am.
Hi Math, is your broadband connection still down? They took 5 days to fix my problems. I’m going to discontinue the service after May, when the lock-in period ends.
I’m going to try MyDsl because most of my highschool friends are subscribers and they have fewer problems compared to me. Subscribing to SmartBro would be the last thing I’d do, at this time I’m more comfortable with a fixed line service than a wireless one.
Yes, we Silangueños should really vote for our true kababayan, even for the rest of 3rd district citizens. Our district could really use a change in leadership.
I live near the public market, where are you located?
What i dont understand is that callcenters got redirected to another country regarding IPs, we did that to and works great (for a few hours) but why did Globe not told us that too???
And why does the government allows such a bad companies like Globe and PLDT to be the masterminds in teh Philippines only while their services is very bad. Guys, isnt time that foreign PTT firms like ATT or internet providers like AOL also can come in even by prepaid and download their services like skype does? The problem here it still needs to go via Globe or PLDT and since the corruption is a bad part in the Philippines, maybe we cna only dreaming from this speed.
Beside, the callcenters of Globe SUCKS and alomost no one picks up the phone. Also payments >> A callcenter in Manila, a accounting department in Cebu and the services in Bacolod, now, how does this people cooperate? Answer: No at all, allthough you have paid the bill, you still got disconnected because another departtment dont know about it.
I guess, we should all no longer use GLOBE anymore, beside their rates, do you know that rates abroad are much cheaper and more reliable than in the Philippines? You get DSL even out of ASDL from the TV and radio connection in the house. Even when Globe or PLDT install a phoneline, how many times customers complaining about that Globe and PLDT had damaged the windows. screens etc… What a jokers.
Shame on Globe and PLDT
Mr. Ong
Oh yes, We got disconnected with Globe ever 2 hours while we’re paying PHP 3000 for 2 MB, well we are happy to reach 600 kbps, so complaining and complaining and complaining…..
while their customerservice and callcenters SUCKS
Mr Ong
Hi,
My website
http://www.sibonga.com/
was down because of Globe I think.
I Cannot use my There Philippines when im using my Globe Broadband…. i’m just using dial up now i cant even download anything…. we have PLDT DSL on our workplace and it is much much better than Globe….. Globe is a RIP-OFF… we fully regretted subscribing to this crap.
hi everyone
im a broadband globe subcriber from neg.oriental ..for almost two month now i never experience without intermitent internet connection.WWWow pare talagang da beast ang globe kong maroon lang iba dito papalitan ko na tooooo.
makalingaw tinoood ang glode tinood kusog ilang connection salut ko ana pero sa laing bahin segeng putolputol ilang connection unya manawag ka kay discontento ka nag morag sila masuko …na unsa naman tawon oei…pagkawalay klaro naman hinoon ni….ambotttttttttttttt nimo ayala ayan palit ug baratohong hightech equiptment………haaaaaahhhhhhhhhh
from discontented globe innove ayala subcriber….
globelines hah ambot ninyo poor services always intermitent internet connection
[...] search for the term “globelines” will now eqaute their service with the words “hate“, “slow“, “poor service“, “crappy“, and so on… i [...]
i don’t have my connection yet for globelines and globe broadband but i have applied already. i am planning to get the 1 mbps package for faster downloads. reading your posts here, who would care about speed when you’ll have frequent, long-straight-days disconnection. i need an internet connection so badly now that i am going homebase for a project offered. is smartbro any difference? does globe broadband subscribers in makati area also experiencing the same problem? or this is a deep trouble for globe broadband subscribers nation wide?
Hi. I am from Batangas City and might I say, I’m experiencing the same problems as most of you guys. Globelines never seemed to recover ever since the Taiwan earthquake. I get disconnected every 30 minutes or so; causing my IM applications to disconnect as well (this is very bad especially if I’m in the middle of an important conversation). Also, our speed greatly decreased. I can remember a time when we constantly reach the top speed of 384kbps at home. Now, it feels like 128.
And yes, customer service is crappy. A “sorry” will never solve their mishaps; they need to act, too.
Globelines asked me to pay P500 advance payment, the agent promised that they’ll connect the DSL within two weeks.
Its almost 2 months, the’re still asking me to wait because there is no available broadband yet in Sampaloc and said I can have a refund.
When I got to their Innove office at UN, the said they have no fund for refund, they’ll just call me when they already have the fund for refund.
They’re last reason was that their agent’s house got burned!
I’ll never deal with Globelines again.
Maybe guys you can raise your issue on Globeline’s bad service to the NTC. Its no use just complaining about it here. Anyway, I’m a relatively new SNS subscriber. I applied Monday (April 23) with the Globelines Manila office, and got connected Thursday (April 26) with my internet normalized the following day.
I noticed though that lately they are slow especially from 6PM onwards. But that has so far been okay with me since I usually surf early in the morning when speed was not a problem.
I also read the negative comments of many Globelines subscribers, but I decided to gamble on it since its been more than 8 months that I’m waiting for a PLDT DSL connection. So far, I’m getting my money’s worth, but I only wished it would have been better. Still crossing my fingers though.
Your right Ed, we should take our problem futher to NTC.
I already did just now, as I can no longer wait for another day (i have been waiting for my connection 3 days ago), I called NTC hotline 921 3251. You will be advise to make a complain letter, you must write down all about your grievances with your connections and landlines and have faxed it to 924 4084 / 924 4026 or you can send it via email to complain@ntc.gov.ph.
Maybe we should act now and stop this “lock-in subscription service” thing in our country if they cannot provide what they have promised us consumers for a monthly subscription fee.
i have been having trouble with my Globeline Broadband. First the phone line went dead for almost 3 days and after the have fixed the problem, my Internet Connection failed. I have contacted their Customer Service and i got the same “Cabinet” replies…
Could someone please send me a link where I can make a report online. I have been searching for their Online Customer service for a while now and I cant still find it.
I cant make a dial-up connection either because of the “cabinet” issue. An error message always pop-up stating “No Dial tone” even if the phone is working.
actually,, i had a great time with our own server,,.. but yes, i rilly can say that globelines is very unprofessional server..
aww… i’m planning to subscribe pa naman in Globe..
good thing i found this site..
gosh!!!!……ano ka ba naman???
Yeah your right about what you’ve said about the problem
umabot nga dito sa Negros yung connection problem, But naayos naman yung conection dito and thankfully back to normal sya. And you know what….we’re also using broadband here in our ofice. OKIE NAMAN SYA
….I GUESS YOU NEED TO KNOW NA ANG GLOBELINES IS ON EXPANSION PA LANG HINDI KATULAD NG PLDT NA MATAGAL NA SILA NGA SERBISYO SA PILIPINAS MY GOODNESS, MY FRIEND IS WORKING AT GLOBELINES AND HE EXPLAIN EVERYTHING ABOUT WHAT HAPPEN. HINDI BA KAYO NATATAKOT SA HIDDEN CHARGES NG IBANG TELECOM CO. FOR THIER PROMOS???…..MY GOODNES….hindi katulad ng globelines walang hidden charges….macharge lang ako kung mag-long distace ako sa ibang network. But im glad na nag-complain ka about sa kanilang services at LEAST ALAM NILA HOW TO FACILITATE THER SERVICES. thank you for your wonderful journal about Globelines. =)
Their Speak n Surf Sucks, they have good download rates but their upload is 7 times SLOWER than dial up. WTFFFF, cant even attach a picture in the mail.
@ Blueshark:
I already got in touch with some ranking individuals in Globe Telecom last year. They facilitated the remedy of my problems which is good.
Though I remember that the very first complaint I made about Globelines is about hidden charges. When I got my first broadband bill, I was surprised to have been billed for two months!
I asked them for an explanation and said that the extra one-month charge was a sort of coverage in case I’d change my residence and carry with me my Globelines broadband subscription.
WTF?! Who gave them the idea that I was going to change my residence immediately after getting a landline and an internet subscription?
Common sense would dictate that I move to my new residence first before getting a landline and an internet connection. This is a hidden charge because the agent that I talked to in person when I applied for the broadband subscription mentioned no such thing about that advance one-month bill, I asked if there were any kind of hidden charge and like what you boast, she said there were none. It’s not even in the service agreement.
But yes, I was billed for an extra month of service, and when I talked to them again over their customer support line, all I got was the customary apology and an excuse that collecting that one-month advance fee was a company policy. (Ergo, lying about it, hiding it from customers is also a company policy.)
It is understandable that Globelines is in its “expansion” period hence some problems in their services, however, common sense would again dictate that they should refrain from using such ads and instructing their CSRs to keep on promising to customers that “service would be restored within the next 24-48 hours.”
Why would you promise the customer such a thing when you know yourself that you are not fully prepared to deliver such promise?
Such practice is unethical because it is plainly lying to customers. To make it worse, customers are asked to settle their bills days before the stated DUE date on the billing statements. WTF?!
Thank you for reading my blog.
im connected with globe broadband. i lost my dial tone… what should i do first?
I am a globe broadband subscriber and I am with the plan 995 the wireless one. All this time I thought, Im the only one experiencing this lag regarding the broadband internet. Unfortunately, wireless broadband coincides with your views. And i cannot use my internet for over a week now. I am not convinced with their service and your comments are enough proof on how big this issue is. I think a hate mail would be inevitable on letting the globe people know how pissed they’re subscribers are-including me.
Yeah! I wish there’d be hackers to put some sort of sign on the globelines website that says: “THE WORST FCUKING PROVIDER EVER!!!”. I can’t even play low-graphics online games on our “1Mbit” connection!!!!!!!!!!!!!! T@ngn@, sana ubusin na ng NPA mga globelines facilities!!!!
GLOBELINES, THE COMPANY ITSELF SUCKS!!! BIGTIME! THEY HAVE VERY VERY POOR CUSTOMER SERVICE. AND THE PEOPLE WHO WORK IN THEIR CALL CENTER ARE BIGTIME LOSERS!
IF U’LL GET PHONE/DSL SERVICE, DON’T APPLY FOR GLOBELINES OR U’LL SUFFER JUST LIKE ME.
–RESIDENT OF PASIG CITY
globelines is SUCKS!!!!
Globelines is the worst telco in the country!
If only I read all your blogs before getting globe’s speak & surf. The reseller told a lot of lies. No charge daw for the modem and wireless phone if i apply on the same day.I paid them 995 the same day and they gave me the phone & modem but when the billing came there was a charge of 300 as installment for the phone.
Mabilis daw since their tower is just at the corner of gilmore. First 3 months , it was acceptable for me. speed never reach 384 kbps but for light browsing & e-mailing its just right for me but this june, hell came. my speed is very erratic ranging from 0 to 60 kbps. globe tech kept on saying they are doing something even to the extent of wanting to check the location of where i placed my modem.
I don’t think I’m waiting for the lock up period to end on Jan2008. i will just gladly pay the penalty of 2 months billing plus the remaining months x 300 (the payment for the phone and modem). my blood boils everytime I see speak and surf.
Folks, time to fight back… Here are email addresses of some of Innove’s executives. Not that its going to work… I’ve been sending these folks emails/ complaints for over 3 weeks now and still nothing happens - I guess their system is just plain lousy! They do keep sending the poor tech support joes to my house - as if seeing their faces is going to help! Their tech supps can’t fix the slow connection and this slows down every night at around 8:00PM… its as if they suddenly channeled the bandwidth to call centers serving the east coast area - who just about get started around that time. Talk about business ethics!
Anyway, send your complaints to the bosses of Innove… ENJOY!!!
dexter.bautista@innove.com.ph, boboy.romero@innove.com.ph, tinamarie.ortiz@innove.com.ph, customercare@innove.com.ph, allan.cuevas@innove.com.ph, gil.genio@innove.com.ph, annalee.guevarra@innove.com.ph, marko.ureta@innove.com.ph, lino.cuachon@innove.com.ph, maremee.velez-matinong@innove.com.ph, cherryann.francisco@innove.com.ph, cocoy.claravall@innove.com.ph

Nothing is worse than the service that PLDT provides. Their managers are not even polite enough to reply to our letters of complaint.
Malou Escasa’s last blog post..Up For Grabs!
Well, I have abandoned Globelines SNS since last Saturday July 28, after a nearly 2 day interruption before that. I decided if I will continue on with this, I might be wasting more money than expected. Right now, I’m waiting for my final bill that will reflect the refund I will get.
I since applied to PLDT My DSL Xperience 999, and as of yesterday, I already had a service order from them. Hope they can find me a port by this weekend so next week I can recover my broadband life back. Never have I been more optimistic about PLDT today than the last time. They even have upped their broadband speeds for their DSL to no less than 1 mbps maximum on all of their plans. Cool! However, that still remains to be seen in terms of reliability.
im on my 5th week having trouble with sns connection
call them to stop sending your bills until they fixed the problem
your right dude, GLOBE SERVICE REALLY SUCKS!!!
its not just in silang, CAVITE but in all parts of luzon… there SERVICE is so poor!! DAMN STUPIDS!!! then they keep on telling that they are the best… i think “THEY ARE THE BEST SUCKERS!!”
The first time i got too slow and intermittent internet connection on my speak and surf by globe, i blamed it on my computer. I went to the store where i brought my notebook to have it checked. They tried connecting it through their wifi facility and it connected and surfing was real fast (i presume they aint a globe subcriber). Partly, i feel ashamed for barking at the wrong tree.
Having read all your comments about globe as a broadband service provider, i believe we have the number to stand up and forward our complaints against this company to the National Telecommunications Commission. If there be anybody who has the access to NTC and will initiate it, i will be willing to join and sign my name on it.
One thing that worries me is (they said) it has a lock in period. and for pre mature termination, i shall be billed for penalties and so on blah blah blah. Just imagine, we as victim of this product and company, after being dissatisfied of their services, still have to pay??!!! Isnt that be called ” FRAUD”
To Globe Innove people, please respond.
damn. there’s no bayantel service here in Pureza, Sta mesa. I’l just wait for it na lang. Pangit smart bro kaso wala magawa. plan ko pa man ding mag apply sa globe. wag na lang.. may promo kc cla recently lang: up to 512kbps for 995php
globe really sucks. i want to complain to the NTC. Anyone have experience on this?
I’m actually moving over to globe now. The first broadband i had was bayantel, good speed, well above what they stated on their package. Until they screwed up on our billing which all of a sudden doubled. Then we moved to PLDT. everything was ok at first, but then the economic crisis came, boom, the EVAT was as high as the landline phone bill. Their broadband service is so darn expensive lately. And now were moving to globe. I hope it suites as well.
In short, i guess there is no better broadband provider, we all have to endure the crappy customer service they provide.
hell yeah
GLOBE sucks…my COMPLAINTs were pending from Jun 24, 07 until Sept 2.I demanded for a termination and the pay me back for the payments they billed on me. From that peeriod mentioned, I always called and nag and even said bad words to them para aksyonan nila pero unfortunately wLA. Until this Sept, Globe called me to go to their business center for the units to be replaced for their upgraded units. Cust agent told me deactivation will take at least 3 days, and until now HINDE pa din! bwiseet! 
to
mel sison 
hay naku di nman accessible NTC website. yeah may cncbi silang lock in period pero sindakin mo lang..sabihin mo u think u have the right to not pay termination fees kasi d k nasatisfy sa service nilang palpak!
[...] I Hate Globelines Broadband [...]
Date: October 9, 2007
I have been having major problems with Globe line Broadband for over 4 months, and now with the 5th Globe tech visits at my home! Last week was the last tech at my house who told me that Globe reduced the DSL speeds in half. Before the reduction my true speed was around 100 on down-loads and my service plan was the 768 speed. You would loss your connection about 6 times a day.
Also I live in Dava