Having problems with my dsl internet service this entire month. Called on July 2nd report loss of internet, July 3rd Globelines starts with the Facility repair excuse and no idea when that will be completed. They assure you their tech are working as fast as possible. Two weeks later the internet works for 2 days in a row then another 18 hour loss of internet. Called customer service they informed me they were doing a facility repair? I asked him when that started and he said yesterday, I followed up with what about that 2 week facility repair that started on the July 3rd that globelines said was to blame for my useless internet?

That's when they go into their we apologize for the inconvenience.

Called again the next day and globlines informs me that i am not part of the ongoing facility repair and they will send a tech out to the house in 4 days? Of course no tech showed up that day they scheduled.

Internet continues to work once in a while with 18 hour outages. Called Customer service yesterday at 2pm and they informed me there is a ongoing system restoration in my area which means the globelines tech's are too busy to investigate and fix your connection so wait a while a couple weeks or so and maybe they will fix it then.

So to recap, first report of internet not working July 2nd, Facility repair for 2 weeks did not fix my problem, Another facility repair that i may or may not of been a part of depending on which cs agent you talk to, and now a System restoration that started July 24th that will last for weeks or months. Asking customer service how long their maintenance's will take and they have no idea. Call a month later and its likely they are still blaming your internet problems on some facility repair and they still have no idea how long it will last.

Getting a internet connection fixed by globelines is getting to be almost impossible, the customer service exists to read a page of lies to you and to apologize a hundred times for their terrible service and to assure you they will fix it as soon as possible.

When a customer has to call 15 times a month trying to get the service they are paying this company for its apparent globelines is not capable of being a internet provider on any level. Expecting their customers to wait for months for stable internet while providing nothing but facility repair and system restoration excuses, sorry for the inconvenience and we are working as fast as possible crap.

When you point out that they have been saying the same thing for over 3 weeks, the exact same thing for 3 weeks, no new information at all on why your connection is not being fixed but rest assured they are working as fast as possible to fix your connection.

Globelines is a bad joke, they count on their customers to accept their lame excuses for weeks or months

They have been telling me that they are working on my dsl connection for the past 10 days and every time i call they say they are doing a facility repair in my area. And of course they have no idea when it will be finished.

Guess facility repair excuse replaces the old system restoration that last for months excuse.

I have been testing my connection by pinging sites and getting major packet loss sometimes 100% loss of information.

Sites like google or yahoo cant be found or take too long to respond or sometimes won’t load all the way. Speed tests stop midway thru.

Now this problem has been getting worse everyday for the past 10 days, yesterday internet was totally unusable for about 18 hours.

Calling Globelines customer service is equally bad now, high volume of calls (probably lots of people with complaints about their service) even after midnight i still get the auto message they are having high volume of calls and then placed on hold for a half hour and have to listen to their 10 second ad’s play over and over about their new super service (haha).

Now this is if you actually get thru and not get a busy signal for 3 hours like i did one morning.

Having to dial for 3 hours then placed on hold for a half hour and have the cs reps tell me the same thing every day for the past 10 days that their tech’s are working on my connection and it will be fixed as soon as possible.

Globelines has some serious problems with their service, not sure if they don’t have the staff to service their customers or if the people they have are just incompetent.

If they can’t complete a facility repair in 10 days and if i believe the customer service reps who say their tech’s are working on it then i would have to guess that they need to hire some professionals to replace the clowns they currently employ.

The sad thing is the customer service rep’s will continue read that lame excuse for weeks and try to convince you that they are on the job haha…Almost forgot they even said my bill would be automatically adjusted due to the ongoing facility repair which is a lie ( i really don’t know if the cs reps really believe that stuff they tell us) But i know for a fact globelines won’t automatically rebate my money for poor service.

A sample of Globeline’s dsl quality after their techs work on your connection for 10 days. (still unusable)

Results of ping test to globelines

http://www.globe.com.ph
203.177.23.57

Location:Philippines

Packets Sent:24

Packets Received:7

Packets Lost:17(70% loss)

Response time Minimum:62ms

Response time Maximum:63ms

Response time Average:62ms

Great job Globelines

i heard Globe offers 3mbps at some areas but haven't seen any promos here in cavite, only in alabang.