For the past 6 months now, I’ve been quite satisfied with my Globelines Broadband subscription. Speed and reliability of the connection has been stable and good during that time.
My subscription package is the GENTxt Express Unlimited which I signed up for more than two years ago. It’s maximum rated speed is 384kbps but it was upgraded to 512kbps last July of 2006 for free. It was a very welcomed move from Globelines/Innove.
However, things have changed and so did my internet needs. Now that we have two computers, a desktop and my laptop, running at home we need a faster internet connection because in today’s standards, you need at least 1Mbps to keep the two machines surfing smoothly in the internets.
So last Friday, I was bent on asking Globelines to upgrade my internet connection speed to 1Mbps and be willing to pay for it, even though it will expose me to more of their crappy services.
But lo and behold! I was immediately subjected to it! The customer support agent that I talked to personally told me that speed upgrades are not possible in my area, Silang, Cavite, because Globelines is still having problems in it.
What the f*ck?! It’s been more than two years now and Globelines/Innove is still having problems in my hometown?! This brings back the impression that among its service areas, Silang, Cavite is in the least of its priorities. They care very little about their paying customers here even though we have stayed with them despite all the frustrations, anguish and bad customer services they have given us.
I asked when will it be possible to upgrade my connection speed, the agent told me that he doesn’t know because Globelines/Innove has made no advisory as to when it would be possible, meaning when would they fix their problems here in Silang, Cavite?
Again, this smacks true of the impression that we Silanguenos are indeed not that important to Globelines/Innove. By the looks of it, all they care about is our money, never mind that we suffer from intermittent and crappy connections and customer support services as long as we are riding out the storm and diligently paying our bills. Greedy capitalists!
Hello to Globelines/Innove management, when would you “fix your problems” here in Silang, Cavite? I hear the company has made great profits last year, would you care to invest some of that to improve your services and facilities here or pocket it right away?
If Globelines/Innove would want to keep us customers in Silang, Cavite in the “backwater” of internet broadband services then I would no longer have any of it. In the weeks to come, I’ll find a way to secure my self a PLDT MyDSL subscription. I’ve have almost, almost have enough of Globelines/Innove’s crappy, really crappy services!
Update (of sorts)
Right after finishing the draft of this post, I called up their Customer Service Center to inquire when would they “fix their problems” in Silang, Cavite. The agent who took my call told me that there was no such problem in my area, Silang, Cavite, meaning I could have my speed upgrade.
What the f*ck?! That agent in Globelines’ business center in SM City Dasmarinas has either lied to me or completely rejected my request for an upgrade based on an information that a fellow Globelines customer support agent that puts it in dispute.
The agent I talked to on the phone told me that they had an experience wherein a customer from Cavite (the same area) was rejected at one Globelines business center but was granted the upgrade request at another. I find this ridiculous because why bother to go to another, which is farther, Globelines business center when they all connect to the same system (assuming that they do because otherwise it would be another stupid thing) that provides them with information necessary to conduct business?
She also told me this things happen when it is “puno na or wala nang available capacity” in the area, meaning their facilities could no longer accommodate additional lines in the area. But I’m not requesting for another line, I’m after upgrading my current and existing line.
Puzzled, she told me that she would make a report about this and forward it to their technical support group and the same Globelines Business center in SM City Dasmarinas. Also, she, again, promised me that someone from their end would contact me within the next 48 hours. To be honest, I’m not really expecting that call to materialize because of all the previous times they promised to call, no one, not a single call EVER came.
So after lunch today, I’d once more visit the same damned Globelines Business center, look for the very same agent who either lied to me or simply rejected my request and clear this matter up. I do hope the conversation would remain civil and cordial because as of now, I am not in a very good mood.
Thank you for ruining my weekend Globelines/Innnove. You sure are the best in the world! (big NOT!)