Since last Wednesday, April 25, 2007 my broadband internet connection provided by Globelines has been intermittent. Every 45 minutes or so, the connection would be lost and I have to manually reset the modem/router by turning it off then back on again. This would work to restore the connection but this has been the trend since then.
It’s already the 29th of April meaning this crappy internet connection has been crappier by being intermittent for the last five days. So typical of Globelines based on my experience, one that is not so good and nothing to be proud of anymore.
Of course, being the patient and diligent customer that I am, I immediately called up their landline repair services via 173 and to my surprise, my call was picked up by an agent after just 4 minutes of waiting on the line. That was a welcomed development. After reporting my problems with my intermittent connection, the agent told me to wait for half-an-hour while my connection to their main servers are reset.
Soon enough, the connection was restored, until 45 minutes or so later. The connection was lost again so I had to reset my modem again, but I was getting sick and tired of it. Besides, this is supposed to be an “unlimited” broadband connection. The regular intervals of loosing connections was no different than being dropped by the server that is typical of a dial-up connection.
So I called up customer services again, didn’t wait too long and soon the agent assured me that a technical crew would be dispatched to my area and look into the problem. Things seem to have improved over at Globelines as the agent that assured me about that on-site visit also told me that their machines to indicate that my connection had indeed been intermittent. I said to my self that finally, these people are doing their jobs right and it seems with the right equipment.
The improvements seemed to have reached beyond their call centers because yesterday afternoon, right within the 24-hour period, the technical crew arrived at my house to fix my troubles. Everything went smoothly and after explaining to them my problems, they simply decided to replace my old ProLink H9000P modem/router with a new ProLink H9200P modem/router.
This was a welcomed relief as I’ve been requesting for a modem replacement ever since my connection started to become intermittent since last year. Even though they are of the same brand, the newer H9200P modem seems to do the job pretty well. The connection has been stable since its installment.
A number of changes I’ve noticed with this new router/modem is that the telephone line splitter was ditched and it resorted back to the old way of having both telephone lines connected to the modem and then to the phone unit. Another distinct feature is that the activity LED light is now constantly on, a reminder that the connection is working, theoretically. Lastly, the power button is now a soft-push type instead of the old-school clicking switch. (Pardon my not-so-tech savvy descriptions, lol)
Let’s just hope that this new modem will finally fix my broadband woes, who knows, if Globelines continues to improve its services, heck I might just reconsider my plans of switching providers this coming end of May.
Unless of course Bayan DSL comes in our area.