Globelines broadband gave me a new router

Since last Wednesday, April 25, 2007 my broadband internet connection provided by Globelines has been intermittent. Every 45 minutes or so, the connection would be lost and I have to manually reset the modem/router by turning it off then back on again. This would work to restore the connection but this has been the trend since then.

It’s already the 29th of April meaning this crappy internet connection has been crappier by being intermittent for the last five days. So typical of Globelines based on my experience, one that is not so good and nothing to be proud of anymore.

Of course, being the patient and diligent customer that I am, I immediately called up their landline repair services via 173 and to my surprise, my call was picked up by an agent after just 4 minutes of waiting on the line. That was a welcomed development. After reporting my problems with my intermittent connection, the agent told me to wait for half-an-hour while my connection to their main servers are reset.

Soon enough, the connection was restored, until 45 minutes or so later. The connection was lost again so I had to reset my modem again, but I was getting sick and tired of it. Besides, this is supposed to be an “unlimited” broadband connection. The regular intervals of loosing connections was no different than being dropped by the server that is typical of a dial-up connection.

So I called up customer services again, didn’t wait too long and soon the agent assured me that a technical crew would be dispatched to my area and look into the problem. Things seem to have improved over at Globelines as the agent that assured me about that on-site visit also told me that their machines to indicate that my connection had indeed been intermittent. I said to my self that finally, these people are doing their jobs right and it seems with the right equipment.

The improvements seemed to have reached beyond their call centers because yesterday afternoon, right within the 24-hour period, the technical crew arrived at my house to fix my troubles. Everything went smoothly and after explaining to them my problems, they simply decided to replace my old ProLink H9000P modem/router with a new ProLink H9200P modem/router.

This was a welcomed relief as I’ve been requesting for a modem replacement ever since my connection started to become intermittent since last year. Even though they are of the same brand, the newer H9200P modem seems to do the job pretty well. The connection has been stable since its installment.

A number of changes I’ve noticed with this new router/modem is that the telephone line splitter was ditched and it resorted back to the old way of having both telephone lines connected to the modem and then to the phone unit. Another distinct feature is that the activity LED light is now constantly on, a reminder that the connection is working, theoretically. Lastly, the power button is now a soft-push type instead of the old-school clicking switch. (Pardon my not-so-tech savvy descriptions, lol)

ProLink H9200P

Let’s just hope that this new modem will finally fix my broadband woes, who knows, if Globelines continues to improve its services, heck I might just reconsider my plans of switching providers this coming end of May.

Unless of course Bayan DSL comes in our area.

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57 thoughts on “Globelines broadband gave me a new router

  1. dear globelines,

    i have been satisfied since the last trouble for a month and a week, last october its been doing fine, but when january started i have been experiencing 3 disconnections, what i mean is no dial tone, no internet and im so upset with what is happening right now, can anyone explain to me, after having 3 to 4 days line, here comes again, it is so disgusting, knowing that were paying and yet you cannot rely on thier services, and i have to make a long distance call everytime i have a complain against them and it takes 3 to 4 days again to connect, horrible!!!!!!

  2. simple tips how to share globe broadbands using any router.

    1.as you can see there are slot at the back of the router one is marked with WAN and the rest slot are for LAN.

    2.take the wire came from globe broadband and put it on slot of LAN in any where you want.remember in LAN slot.

    3.if you have 2 or more pc, put the other wire in LAN slot also.

    4.just ignore the WAN slot.dont put any on it

    5.now enjoy browsing the net.

    6.do it, to believe it.

    if you have any problem regarding your pc you can email me at arjholex@yahoo.com

    im computer technician

  3. @jhay – @jhay

    Hi! i would just like to ask for some assistance on how to connect my Globe ADSL2+Modem Annex A to a Wireless router. I actually purchased an Encore Super G Wireless Router and tried connecting with Globes modem/router but unfortunately, i wasn’t able to connect to the internet. But when i tried removing my connection from globe’s modem/router to the wireless router i purchased and connected directly the modem/router to my pc, I have internet connection. I guess my problem now is basically how to connect my wireless router to globe’s modem/router and correct settings to use in my wireless router. i tried entering globe’s gateway but i just couldn’t enter globe’s configuration due to they changed the default username and password. I tried using admin for username and admin or 1234 as the password but it still didn’t work and just says bad username/password. I tried asking for configuration to the tech support and i asked what encapsulation globe is using so i can set up my wan connection in my wireless router and confirmed that my account is a PPoE. Actually i tried using the automatic DHCP and tried using PPoE as well using the username and password that globe gave me when i had my first connection with them but again it still didn’t have connection to the internet. I actually do not have problems regarding my connection to my wireless router coz i actually can connect to it, but my main and only problem is the connection to the internet. Here are the devices that i currently have:

    From globe:

    Turbolink AR860C1-A (SPHAIRON) ADSL2+MODEM ANNEX A

    My Wireless router:

    Wireless SuperG Router ENHWI-SG (ENCORE)

    I’ve tried searching answers on the net and reading many manuals including my wireless router manual but i just did not have any luck on how to connect to the internet using my wireless router.All i want is for me to be able to use my laptop with wireless connection to the internet.I hope you can help me on this. I would very much appreciate your kind assistance. Thanks in advance

  4. Guys gus2 q lng ishare 2…meron kc inofer ung kaibigan ng kapatid q na ngtatrabaho sa globe(he’s from smart, pldt, bayantel.lht n nga yta npgtrabahuhan n nya). He is a lineman ata..eto ang siste..he offered my sis ng internet connection(broadband) with phone tps you can call to landline and cellphone nationwide.di q alm kung pede rin international..there is no billing ang byad eh 3000 for 6 months..so 500 a month..at un na..nglagay na cla ng modem zte ang tatak tps my antenna wireless i2..ung phone nmn globelines ung tatak..mgnda sha mabilis ung internet..tinry dn nmin ung phone..nkktwg nmn sa province..den nagloko ung internet..mrming beses na wlang connection at di rn mktwg..pro pg naaus na nla ay okay na ule ung phone ska internet..ang mga ginagawa nlang pg-aus ay..pinalitan nila ung modem, den onetym pinalitan nla ng simcard..den another problem eh ung monitor gumugulo tps ang ginawa nla nglgy cla sa bubong nmin tps my cable ikinabit dun pmlit sa antenna sa modem..den after nun okay na ule..ngaun ang problema wla ng internet pro nkktwg prn nmn..ang sbi nya kya dw wlng internet eh nlmn dw ng zte na my mga illegal connections hndi pa nmn dw tps ung usapin 2ngkol nga dun sa scandal..at un ung smin is I think is illegal..ang tanong lng kung meron sa inyo ng kagaya nitong smin or my kakilala na my gni2..same situation..illegal connections..hehe..and gus2 q rng mlmn kung nakamura kmi sa pg-agree sa 3000 for 6 mos…guys pls rply ha..gus2 q rng mlmn kung ganun tlga ung mga ibng lineman..they can do illegal connections..kung pano cla nkakakuha nung mga gamit(phone and modem)..pti pano nla nllgyan ng connections..gus2 q lng mlmn guys..tnx..

  5. @jhay

    Hi! i would just like to ask for some assistance on how to connect my Globe ADSL2+Modem Annex A to a Wireless router. I actually purchased an Encore Super G Wireless Router and tried connecting with Globes modem/router but unfortunately, i wasn't able to connect to the internet. But when i tried removing my connection from globe's modem/router to the wireless router i purchased and connected directly the modem/router to my pc, I have internet connection. I guess my problem now is basically how to connect my wireless router to globe's modem/router and correct settings to use in my wireless router. i tried entering globe's gateway but i just couldn't enter globe's configuration due to they changed the default username and password. I tried using admin for username and admin or 1234 as the password but it still didn't work and just says bad username/password. I tried asking for configuration to the tech support and i asked what encapsulation globe is using so i can set up my wan connection in my wireless router and confirmed that my account is a PPoE. Actually i tried using the automatic DHCP and tried using PPoE as well using the username and password that globe gave me when i had my first connection with them but again it still didn't have connection to the internet. I actually do not have problems regarding my connection to my wireless router coz i actually can connect to it, but my main and only problem is the connection to the internet. Here are the devices that i currently have:

    From globe:

    Turbolink AR860C1-A (SPHAIRON) ADSL2+MODEM ANNEX A

    My Wireless router:

    Wireless SuperG Router ENHWI-SG (ENCORE)

    I've tried searching answers on the net and reading many manuals including my wireless router manual but i just did not have any luck on how to connect to the internet using my wireless router.All i want is for me to be able to use my laptop with wireless connection to the internet.I hope you can help me on this. I would very much appreciate your kind assistance. Thanks in advance πŸ˜›

  6. Originally Posted By fehello!

    yuletide greetings to everyone specially to Globelines people who give thier services or response to my complaints, now im happy to inform them that we have been chatting daily with my family there in the Philippines, hope the connections wont change and im satisfied with thier actions, keep it up, thanks a lot for job well done ………. πŸ˜›

    Originally Posted By fehello!

    yuletide greetings to everyone specially to Globelines people who give thier services or response to my complaints, now im happy to inform them that we have been chatting daily with my family there in the Philippines, hope the connections wont change and im satisfied with thier actions, keep it up, thanks a lot for job well done ………. πŸ˜›

  7. hello!

    yuletide greetings to everyone specially to Globelines people who give thier services or response to my complaints, now im happy to inform them that we have been chatting daily with my family there in the Philippines, hope the connections wont change and im satisfied with thier actions, keep it up, thanks a lot for job well done ………. πŸ˜›

  8. Globe replaced my modem/router with single port modem, now I have to buy me a router for my other computers to connect. Is it easy to connect a router to a modem? What brand would you recommend, the inexpensive one, please?

    Thanks.

    • @benny – I used D-Link Wireless router to setup my home Wi-Fi network, it worked out-of-the-box with the modem Globelines gave me.

      I'd suggest D-Link routers because they're modestly priced and reliable.

        • Do we have the same D-Link DIR-300 Wireless Router? In my experience, it worked out-of-the-box after connecting it to the ProLink H9200P modem that Globe gave me.

          You could try using teh Network Magic software that came with the D-Link wireless router. It would assist in the installation of the router and the set-up of your Wi-Fi network.

          Hope this will help. The best of luck!

  9. How to use 173 Techinical problem? the operator said press 1 for residencial and press to 2 business…my problem is i dont have dialtone,, so i need to press 1 but its not working….

    teach me how to use 173 easy? give i dea how to use press 1 technical problem.

  10. Originally Posted By Anonymoushappy halloween to everyone!rn im fe, the one who posted my comments last 17 October 2008, i would like to thanks this space here coz after few days i have my landline and internet fixed. And also the Globelines for thier actions, at last after thousands of pesos i have spend for long distance calls just to follow-up this problem and telling them that iam in england right now and that this is my only means of communications to my family. i started calling them 13 Sept. 2008 and it was fixed 20 October 2008rn Right now, my bill arrived, my son told me that i have to pay 900.00, for what? i have ask them for my rebate, refund of offset last time because we have paid last month for services which never been rendered, now they are asking for some more?rn Im thinking this would reach them and give prompt attention to my complaints… 😯 😯 😯 ❓

  11. happy halloween to everyone!

    im fe, the one who posted my comments last 17 October 2008, i would like to thanks this space here coz after few days i have my landline and internet fixed. And also the Globelines for thier actions, at last after thousands of pesos i have spend for long distance calls just to follow-up this problem and telling them that iam in england right now and that this is my only means of communications to my family. i started calling them 13 Sept. 2008 and it was fixed 20 October 2008

    Right now, my bill arrived, my son told me that i have to pay 900.00, for what? i have ask them for my rebate, refund of offset last time because we have paid last month for services which never been rendered, now they are asking for some more?

    Im thinking this would reach them and give prompt attention to my complaints… 😯 😯 😯 ❓

  12. good day to everyone,

    globelines has been my provider for ages but as of now im indespair and desperate coz its been more than a month that my landline and internet is not functioning and since then i keep on calling thier attention regarding this but to my dismay up to the very moment all i recieve is apologies and promises that they will do it ASAP im upset and dont know what to do, i need action please coz i have paying for the services which is never been rendered and this is the only way i could communicate with my families, will you pleases ❗ ❗ ❗ ❗ ❗ 😳

  13. @jhay

    I was "forced" to settle my account kasi i really need internet at home. They gave me P1,000.00 rebate so I only paid P2,700+

    I settled my account on October 3, and i got back my dial tone and internet access yesterday, October 12 (they said 5 days, but … well i think globe have a different way of counting days).

    Hindi ko na magawang magalit sa mga phone support personnel. kawawa lang sila. sila ang sumasalo ng galit ko πŸ˜€

    • @Staplewire – I agree that the poor agents who pick up customer calls gets the brunt of customers' tantrums, but it cannot be helped, for they're the only link between us and Globe's screwed up management.

      Greedy capitalists!

  14. @BAmster_89

    i just wanna share my experience using globe wireless u modem is ZTE

    try to change your cable modem(rj45) na katulad ng ginagamit network ng computer.. d ko lng alam ang term eh.. ung cable po kc na provided ng zte modem ay para lng sa isang computer.. try to check the color coding po ng cable from zte chaka po ung cable n ginagamit sa pag network ng computer… then plug-in nyo na direct sa hub ung modem….

    😎

  15. I really hate globe. My account is currently temporarily suspended because I have not paid my bill for 2 months (and about to be 3 months already).

    The reason why i don't want to pay is because since December 2007, I have been experiencing disconnections and it lasts for 2 weeks and then after one week, i will be disconnected again.

    This is my condition for months until they fixed this last month (or two months ago, July probably) (they gave me a new modem because I was still using the old modem [yung parang malaking mouse] kasi matagal na ako client nila (since 2001).

    So, I called up billing section and requested a rebate and they verified that i was having problems since December 2007.

    Sometime in July, I received my billing and they gave me P171.00 rebate! Sabi ko ano ako namamalimos? So, i did not pay. August billing came and they were charging me for 2 months already and no additional rebate. Then, they disconnected my internet but I can still use the phone to make a call so i called up 173 and they said I have unpaid bills so i called up billing section and told them about my situation. I demanded for the restoration of my Internet and after few minutes they gave me back my internet.

    When I woke up in the morning, I still have internet (I still have connection upto now but pangit for 1 week na kasi laging discon na naman pero seconds lang tapos connected ulit) pero wala na yung voice kaya hindi na ako makatawag sa kanila.

    Few days ago i received a demand letter to pay my unpaid bill amount to P3,881.81 with this statement:

    "Our record continue to shw that your Globelines account number xxxxxxxx has a long overdue balance of P3,888.81….Unless your payment for the said amount is received by Sptember 3, 2008, your acount will be endorsed to our layler for further legal action. As a consequence….."

    I can't call them kasi temporary unavailable ang phone ko, pero ganyan kakapal ang mukha ng globe πŸ˜€

    They will demand payment for service they did not deliver.

    Bad sila.

    • @Staplewire – I know hot crappy Globe can be. I think though, you must write a letter to their Customer Services so that they would hear your side fairly and by some miracle do something to address your concerns.

  16. @ Bingg:

    Thank you for visiting my blog. Though I'd like to help you, but I can't because I'm not that familiar with using Linksys wireless routers.

    It would be helpful if you'd share what particular model your Linksys router is so that I can do some research or ask my fellow bloggers who are more knowledgeable for help.

    Looking forward to hearing from you,

    Cheers!

  17. We had Globe Broadband (1 mbps data only package) connected exactly a week ago, and so far so good. But our only problem now is when we try to connect it to the wireless router (Linksys), which we have been using for over a year now with our (ex)PLDT mydsl connections, the internet will be disconnected. Can anybody here help us with this problem ❓

  18. Hi Hello I HAve A MoDem Of Globe Broadband it is ZTE Here My Model Of ZTe

    Wireless Module Status

    Mobile Name :GLOBE

    Network Mode: HSDPA

    Connect Status: Connected

    Control and route module software version :GLCRP670M1V1.0.0B01

    Wireless access module software version :GLWAP670M1V1.0.0B01

    hardware version :P670M1-2.0

    Bakit Nung Naglagay Ako Ng Router Na D-link Ayaw Gumana Ung Internet! Tangung Kulang Bakit Po BA GAnun Need andswer LAng PO Thnx

    • Una, anong klaseng Globe Broadband ba ang gamit mo? Yung kanilang Globe Visibility?

      Sa aking palagay hindi ito pwedeng gamitan ng router kasi "connect-on-demand" ito di tulad ng Globe Broadband na land line-based at ito ay laging naka-on.

      Magtanong ka sa customer service ng Globe dahil limitado ang karanasan ko sa Globe Visibilty o Mobile Internet/3G services nila.

  19. Hi

    I’ve been using PLDT myDSL for about 4years now with the 3k/mo plan.. I started with the 128kbps with 3k. they (as long as its supported in ur area) would upgrade ur speed as long as u call or inform them that u heard abt their speed increase in ur area. Everything was good for the first 2years when a fire broke out in our little area of Project 8, QC. It took 2months for them to fix the problem and adjustments couldnt be made without calling their customer service line (which is different from their tech support landline, which is a hassle if you ask me). I was able to get the adjustment ater a month or so. I’m paying 3k (just for dsl, not including landline yet) – with an advertised speed of 3mbps.. i was only getting a dling max of 80kb/s which amts to only 800+kbps. I called pldt and said that due to limitation of only having analog phonelines in our area, they could only provide me a 2.2mbps until they upgrade lines in our area (wherein ETA is tentative). Take note that 80kb/s is not even 50% of 2.2mbps. I checked the modem settings (zyxel 600) and found out that the speed setting was correct 2.2mps… but the actual speed was abt 20-40% only. This problem was most prolly due to congestion in the area (since a lot of ppl are getting broadband these days)

    Anyway, i just subscribed to globelines and it has been arnd a 2 weeks. Everything has been stable (plan is Php1995 with landline and broadband 2mbps). Checked the modem settings and found that its set to abt 6000kbps (6bmbps). I’ll check it out more and give u guys feedback. πŸ™‚

    All i can say is globelines is giving me their advertised speed unlike PLDT. Let’s stop feeding the pigs!

  20. I've been on Globelines Broadband for almost 2 years now. Its a 512kbps package with landline. So far i've been very happy with the service, with only less than 5 downtimes in a year and all of them are resolved within a day (except for the taiwan thing).

    Although i also have that disconnection problem on my Prolink H9200P. Its because of the router… try googling it. It disconnects usually when the connection is idle. My computers run 24/7 as well as my router.

    I've used 2 H9200Ps already. When i got my connection, i experienced the disconnection problem a lot and i tried searching the internet for any solutions, and there was this firmware patch. I tried patching the modem's firmware but i was unlucky. I think i killed the modem. So i called Globe (at that time it takes at least 15 minutes before they answer), and they got me a new H9200P within 2 days. Well i couldnt consider this a downtime coz it's my fault. I broke the router.

    When i got the new H9200P, i checked it and it was using the newer firmware, well the disconnection seemed to happen less frequently, but it was still present, but its not as annoying as the old H9200P.

    I lived with my second H9200P for quite a long time until i got tired of that power button, the hassle of looking whether the "internet" led bulb is lit or not, and chatting on YM and not sure whether my message got through or not.

    But that H9200P served me well. It always gave me good speeds of at least 500kbps on normal days, and 600+kbps at night. There was even a time when my speeds jumped to 4800kbps for 2 days… i could download a 5MB file in 12 seconds! but that was short-lived. πŸ˜₯

    Early this year, i complained about the disconnection, and their customer service did improve. They answer in less than a minute. A technician got to my place in less than 24 hours and he replaced my H9200P with a Siemens Gigaset SE565 dsl. It has 4 ports like the H9200P, but an ADSL splitter is used for the phone instead unlike the Prolink. The customer service people also called me back to check whether my problem was solved.

    Now, its been months of continuous connection. No more disconnection problems. My speed is always at an acceptable 500+kbps level.

    I know of people on PLDT myDSL connection and they frequently have problems. Our school is on a 3mbps PLDT myDSL connection and downtimes are very often.

    Until now, I am very happy with my Globelines Broadband connection. πŸ™‚

  21. Pede ko ba gamitin ang globelines wired or wireless broadband modem/router with a wireless router? sa smartbro kasi pede pero nde ko pinapaalam :mrgreen:

  22. @ michael:

    I'm not so familiar with Vista home and Globe Broadband because I'm not using Vista yet. I'm happy with Ubuntu and Windows XP. Anyways, from experience and my knowledge about computers and internet connections, browser cookies have little to no effect on the speed of your connection.

    However, it could be your installation of Vista plus the technical specs of your pc. On top of that, your actual bandwidth speeds would never be 2mbps but somewhere between 75-90% of it.

    Then again, it's Globe broadband and you know what the real story is. πŸ™„

  23. hi friends im using prolink h9200 and my pakage is 2mbps with phone but when i manually test my speed its lower than i expected…damn i call 173 and 171 they told me to delete cookies and whats the relation having low speed wherein im deleting cookies every day.i think its my OS because im using vista home that have lots of bugs, according to some testers….so guys some help?

  24. are you having any problems with your Globe connection for the last 3 days? i kept calling the customer service line and they kept on telling me that the problem will be resolved within the day but i still dont have any internet connection (im using dial-up right now).sigh!!!!

  25. @ Erjan:

    Kailangan mo ng webhost? Merong webhosting service and Globelines broadband, Php100.00 ata per 10MB. May FTP/HTTP access na rin ata iyon.

    Pero mas maganda kung yung dedicated web hosting companies na lang tulad ng Ploghost.com, philhosting.com etc.

    Sana nasagot ko ang tanong mo.

  26. Question lang po. Nag aalow ba po ang Globelines na maghost ng FTP/HTTP server. I mean from your connection.

    Because if they accept those, I might transfer to Globelines. hehe!

    Thanks!

  27. @ Fritz:

    If the cabinet of Globelines is full in your area, try the other providers. You can’t wait for 6 months, that’s lunacy.

    I’m not sure if PLDT is offering the same promo in your area but here in Silang, Cavite, they’re offering their basic DSL plan of 386kpbs + landline for less than P1,000 that includes free installation.

    Another option which I would recommend more than PLDT right now would be for Bayan DSL (formerly BayanTel) hope that they are available in your area.

    To see which one is best in your area, try going around your neighborhood and ask around for feedback, from my experience and everything I’ve read so far, the quality of service a internet service provider in the Philippines is partly influenced by location. Some are good in the cities while they suck in the provinces.

    Goodluck!

    @ lahatz:

    What is that “data converter for the phone” you mentioned? They only gave me that H9200P modem/router.

    I don’t have a wireless network at home so I don’t have that much experience with wireless networks.

  28. Just had my globelines installed the other day. Got an H9200 modem/router and a data converter for the phone.

    Worked very well with my desktop wired directly. And also worked with my laptop wired directly. OK.

    Next I tried connecting thru my own Belkin router. Wired both directly and they worked fine. OK.

    Next I tried using wireless on my laptop. Worked fine. OK.

    Shut down everything then restarted with the Belkin router connected to the data converter as in the last configuration that worked before shutting down. ALAS! Nothing works! Not the wired connection (ethernet) or the wireless connection!

    Tried rebooting the Belkin router but doesn’t work still.

    This morning I tried everything again and the wired (ethernet) connection works but not the wireless. hmmm.

    I did try connecting direct without the Belkin router at the time when nothing seemed to work (just to see if there’s a good signal coming in thru the Globelines connection). It worked well but I was getting less than 300kbps!

    Last night the wireless worked again when the signal strength was 500+kbps. This morning it’s again at the same speed but can’t the wireless going. This is confusing…

  29. Guys, please help me decide whether i will continue my application for globe broadband.. i’m applying for the budget bundle P995. But globe said, the cabinet is full in our area, then the customer service said, to wait for 6 months! (so, i will wait forever!?)

    Guys, please give me some tips as well as a new broadband subscriber… thanks!ΓƒΕ“

  30. ang pangit nang prolink… tang-ina lol ang connection…. nakakainis…!!!!

    nakakahiya ang connection.. wag kayong mag paluko hindi maganda ang connection ng globe.!!!! ang pangit ng server nila bigla nalang mawala ang connection….

  31. hi there.. im still planning to get the best broadband connection that we have here.. can you give an advice of which of these broadbands available is the best and which is the cheapest but better?? hehehe.. pls.. thanks!!

  32. Hello Jhay. I am a late/newcomer to your post. I’ve been ranting about Globelines too. I switched from PLDT myDSL where I’ve been for the past 2 years – I had no complaints with their broadband service except for the billing (I was billed separately for a landline phone which brought my monthly bill to over P3,000). When I learned of Globe’s P1,495/month fee for a 1 mbps with free landline, I decided to switch not knowing that I was jumping right into fire.

    I got connected on Mar. 16 and up to this time, I’ve had intermittent connection. From April 23 to May 4 in fact, I had NO connection at all. I ranted about this in my blog and I think people have gotten tired of reading about it but I don’t care. I have wasted so much time calling 171 and 173, the technical people came and changed my modem from a Speedstream to an old-looking Alcatel Home Plus 511e but that didn’t fix my problem. On the contrary, I get switched off everyday between 2:30 to 3:30. I must have made over 50 calls to 171 and 173, the tech reps came about 5 or 6 times and this thing is driving me mad!

    Finally, two people came last Saturday and said I needed a static IP address but when I asked about this earlier (when a 171 operator suggested it), the operator at 171 or 173 said I need to pay some 700+ pesos more a month for a static IP address and that’s just plain BS.

    Also, I get only less than 500kbps even if I use only 1 computer (the guy said it’s because there are 2 computers using the same connection) so even that 1mbps ad is CRAP!

    Thanks – this is quite long but I’m glad I found your blog and your blog-friends who agree that Globelines is LOUSY! @#$@*X#!

  33. @ jhay: As of now my connection is ok. I hope that it will be consistent this time. I'm from Mataasnakahoy, Batangas.

  34. Hi! Ive been subscribe to Innove (Globe broadband) for a year now but we had to cut it off because we transferred and because of the problem we had with their service.

    Just want to inform you guys to be aware of the changing of modem to a router or of the same kind by globe reps. We were told by our friend, a week after we availed of the service,that he was able to get a modem replacement from his regular modem to a router/modem for free. Upon learning that we went to Innove in Megamall and tried requesting and we were told that its not available but our request has been posted so they could advice us as to when it will be installed in our place. We also reconfirm whether it is really free and she said yes. After 2 months we followed up through their call center and we were informed that though the request has been posted, the unit is not available yet and again, we reconfirmed if we have to pay for additional costs.

    Months passed and we got tired following up since their hotline is a good sleeping device! After the Taiwan incident, the service was bad but its ok except on being down for days!!! so our calls to their HLine became frequent.

    After a week, we received a call from their customer service and telling us that a globe rep will be coming over to our place to install a new modem/router and oh well, we were very glad! There goes our billing afer 2 months, we were being charged of 2,900 pesos!!! and to think that they even got the old one…Up to now we're still fighting for it and I hope they really cut off our subscription so the fee wont pile up…

    So beware and make sure you have a black and white agreement before you accept it! Thanks! hope this helps….

  35. @ aja: Yup, it comes with a hardware firewall, but Globelines doesn't give instructions on how to utilize it let alone inform us that the modem/router has one.

    @ Jonath: How's your connection so far? May I know where you're from?

  36. That's nice. PLDT myDSL only gave me an aDSL modem to directly connect one PC to the Internet, so I had to install a router to share my connection. Does that modem+router combo include a hardware firewall as well?

  37. It is a router/modem according to its box and documentation. It has 4 ethernet ports which theoretically means I could share this connection.

    All I need now is another computer. πŸ˜‰

  38. Is the prolink really a router, or just a modem. One advantage you get with a separate router (on top of the DSL modem) is that it actually serves as your hardware firewall. It throws away unknown/unwanted IP packets–some of which might be attacks or malicious packets.

    Anyway, if it's a router, perhaps it means that Globe is encouraging sharing. πŸ™‚

  39. Last April 24 to May 1, 2007 I got intermittent connection from 8 am to 9 pm. My internet connection disconnects every 10 minutes, 20 minutes, 30 minutes but it becomes stable starting from 9 pm to 7am. I called the customer service but they told me that my LAN cables might be defective but I think that the problem is in their main connection. As of now May 2, 2007 10 am the connection is stable but if the connection becomes unstable again this afternoon onwards I will switch to pldt since they are scheduled to go house to house in our area.

  40. Globelines again callled me at home to report on the work they did on my line and connection. Amazingly, they seem to have done their job right this time around.

    My connection has been stable and fast since electricity returned this 8pm in our corner of upland Cavite.

    Be back to real blogging very soon, I'm still down with fever and the flu. πŸ™

  41. since the beginning, i had the PROLink H9200 modem… my woes only started January, that's why i don't think my problems are related to the modem…

    @jester: if i were you, and there are other options in your area, i'd take a look at them 1st…

  42. @ Noemi: My account is just the basic 512kbps plan so it doesn't come with a wireless router. I do have a D-Link wireless router lying around the room, all I need now is laptop! πŸ˜‰ (Of which I'm still saving up on)

  43. I have a prolink modem too which I use for wireless connection. My Globe connection is quite new almost 2 months. Does your modem come with wireless router too? I don’t see the antenna or you just didn’t bring it up. Anyway, am quite happy with my 1.5 mbps connection. so far so good knock on wood.

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