Writing this entry using the free Wi-Fi from Burger King @ SM Dasmariñas because for three weeks now, my Globe Landline + broadband has been out of service. That’s three fucking weeks of no dial tone, no internet connection and they even have the balls to remind me of my pending monthly bills. I’ve already settled the bill last week but as of this writing, their lousy, no good snail-paced repair technicians have not yet restored service to my Globe landline.
This is despite my three phone calls to their fucked up Customer Service hotline, which has a standard waiting time of no less than 45 minutes, and three personal visits to their Globe Business Center in SM Dasmariñas, which again has a standard waiting time of nearly an hour before any of the desk agents call your number and actually listen to your complaints.
It’s the same old crappy, lousy and snail-paced service I’ve no choice but to put up with from Globe. Don’t believe their fancy ads nor their marketing spins, their services would bring nothing but headache, frustration and would cause serious disruptions to your business and productivity.
The only thing Globe is good at is sending your monthly bills and promptly cut-off your service days before the ACTUAL due date of your billing period.
Ang lakas talaga ng Globe. B*llsh*t!!!!
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Julius aka "Jhay" Rocas has been blogging since 2006. He is a certified geek. New Media publisher/Professional blogger and Internet ninja. Youth activist. He blogs about tech news, gadgets and social commentary. 
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The real issue here is that globe is overselling their network. If they can't afford to upgrade their backbone to support that many customers at advertised speeds, they should let customers go.
So far sa service ko sa Globe sa Ortigas, wala ako problems. Never ako nakaroon ng issue na nawawala yung connection ko. Mabilis din naman yung connection. Well, except pag inde ako nakakabayad ng bills after 4 months, then puputulan nila ako. Pero mabilis din ang reconnection. But that's a different story.
I've had terrible experiences with PLDT noong nagpakabit kami ng broadband a long time ago. 2.5k pa yung 128kbps noon. Imagine that. And yeah, pag meron problems, same story. So sabi ko noon, never again sa PLDT. Buti na lang naka-tsamba ako sa Globe sa area namin. I'm currently on a 3Mbps service for 2k. Wala ako reklamo.
Ang naririnig ko is may issues talaga yung Globe sa Cavite area. Sa mga kilala ko dun, I tell them to stick with PLDT. Sa area namin (Ortigas), Globe is way better than PLDT (or SmartBRO). However, sa bahay ng mom ko sa QC, nasira yung external unit ng Globe kaya walang connection. Pinaputol namin yung Globe namin sa QC kahit inde pa tapos yung lock-in. Ofcourse you also don't have to pay for the times na wala ka service.
But yes, the general picture of broadband service sa Pinas is quite poor. Ang mahal, tapos ang bagal. Also, there is this mini-cartel (so to speak) among the telcos. Crappy yung after sales service ng karamihan, and meron lock in. The thing here is the lock-in, how can they even demand that kung hindi naman assured the service nila?
Well, antayin na lang natin yung pakulo ng Google regaring open broadband. ^_^
helo to all.. im one of the globe clients nagpa connect me nun nov.24,2008 sa una ok nmn ang connection.. then dec.4,2008 nwla ang ilaw ng dsl n internet ko at call me agad s hotline nla.. as u know the aswer ng mga csr nla.. then after 2days nagkaron n sya.. kla me ok n.. then lagi nmn na ddisconnect me every 5mins.. call again to there hotline troobleshoot p me gnon din result.. lgi me follow up problem ko wla nmn ngawa up to dec17. ndi p gwa.. then dec 18,2008 nkabsa me ng blog.. then itry ko mag email s president ng globe that time kc meron cla email ng mga big boss ng globe… then that same date my 2mawag n in the morning n said puntahan n nla pra ayusin.. then 1:00pm same date d2 n cla n ngawa n globe internet ko… bilis ng aksyon pg boss nla utos.. so try nyo email cla mly u db.. good luck nlng s inyo..
Oh Globe Broadband again.. good luck dude.
No other ISP in your area?
@Ade – There is, it's PLDT. I guess it will boil down to choosing the lesser evil.
hay naku! talagang globe broadband sucks! lumipat ako ng apartment, 2 months ago so kailangan maitransfer yung line. I went to a nearby wireless center, signed up for an application, na according to them 7-10 business days lang daw ang processing. Tumatawag ako palagi sa costumer service hotline nila, yet sinasabi nila palagi on the process pa daw. Gosh! Imagine 2 months nako naghihintay! Kaya eto di ko na nakayanan kumuha nako ng smartbro.
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hay naku! talagang globe broadband sucks! lumipat ako ng apartment, 2 months ago so kailangan maitransfer yung line. I went to a nearby wireless center, signed up for an application, na according to them 7-10 business days lang daw ang processing. Tumatawag ako palagi sa costumer service hotline nila, yet sinasabi nila palagi on the process pa daw. Gosh! Imagine 2 months nako naghihintay! Kaya eto di ko na nakayanan kumuha nako ng smartbro.
That really sucks big time! Sorry to hear about that dude. So this is the reason why you haven't updated in a long time. Have you thought about moving to a different ISP? Anyways, all the best and I hope Globe gives you a discount or you find a better alternative.
@Jaypee – My connection has been restored and right now, I have a lot of catching up to do. If Globe doesn't adjust my next bill, it's goodbye for good.
@virusfreee – Right on! For all their glitz and marketing hype, their services suck big time!