A letter to Globelines about their crappy broadband services
It’s been almost two years since that fateful string of events that has led me to curse and hate Globelines broadband and label it a crappy internet service.
Since then, many other unhappy, frustrated and infuriated Globelines broadband customers have been flocked to that post and have shared their own grim stories of how crappy Globelines broadband is according to their experience. Just check out the post and read the many comments that have been added over the years.
However, since about 1 1/2 years ago, my Globelines broadband service has been good. The connection has been stable, fast and virtually no loss of connections in that span of time. Lucky for me right? Well not for the others who, like before me, have had the worst of it. Some had even reached the end of their rope and decided to end their misery once and for all, by terminating their Globelines broadband service.
How do you do this? Simply write a letter to Globelines stating your request for the termination of your land line and internet connection and the reasons why you wish so. To help you in making such a letter, Udaysexy,, who is a former Globelines broadband customer who has had enough of their crappy services has shared a letter she composed requesting that Globelines terminate her internet and land line service, finally ending her misery.
————————-
To: Globe
From: uday
Subject: Cancellation of Internet and phone service
Dear Globe,
Please be advised that I wish to cancel my account #________ for internet and phone service effective immediately. Globe has failed to provide and maintain a stable internet connection to me and periods of no internet at all have lasted as long as three weeks under the guise of a so-called “System Restoration”.
This kind of “service” is intolerable.
Repeated attempts to resolve this issue with Globe Customer Service agents were not only futile but obviously scripted to make promises Globe has not kept and obviously cannot keep. Your obligation to provide a stable internet connection is a basic element of our contractual agreement and Globe has treated me with only contempt.
Furthermore, I was promised one month of free service as an incentive to activate service with Globe but I did not get it. I still have the leaflet that says if I subscribe from November 2007 until December 2007, I am entitled to avail Globe’s promos, and since I want so bad to have my internet, I subscribed, and I chose the 1 Month Subscription Free over the printer since I am not going to need the printer. And guess what? I got my first bill which has a one-day billing period and when I called Globe Customer Service, she said that that is the supposed 1 Month Subscription Free and its not even free at all! I asked her how could that happen? I was supposed to have my first month subscription free but she said that that is system generated and that there is nothing they can do about it. I was really disappointed. I was attracted to Globe and that 1 Month Subscription Free had a big impact on me because I thought it was true.
Regarding this advertisement, based of the RA7394 or Consumer Act of the Philippines Title III – Protection Against Deceptive, Unfair and Unconscionable Sales Acts or Practices; Chapter 1 Article 48 to 52. I just want to highlight Article 50 Prohibition Against Deceptive Sales Acts or Practices – A deceptive act or practice by a seller or supplier in connection with a consumer transaction violates this Act whether it occurs before, during or after the transaction. An act or practice shall be deemed deceptive whenever the producer, manufacturer, supplier or seller, through concealment, false representation of fraudulent manipulation, induces a consumer to enter into a sales or lease transaction of any consumer product or service.
The total lack of responsive customer service and reliable internet service has caused me to lose my job which was dependant on a reliable and stable internet connection. My patience has come to an end and I will not tolerate any further deceit from Globe. I have received two statements regarding payment of my account through the postal service, it is obvious that you cannot bill people on the internet because your customers would never receive it. Therefore I refuse to pay any payments due and in fact I demand a refund for the 5 months I have had your “Service” because it is defective and completely unreliable. I have since applied for and received good service from another internet provider and I have no intentions of ever being a Globe customer again. Additionally, I cannot and will not recommend Globe to any person I come into contact with.
Sincerely,
uday
———
For those who want to follow the similar step and release your self from the misery of having a crappy internet service from Globe, simply follow the pattern of this letter, write things objectively, clearly, honestly and objectively all based on your experience of using or not being able to use their services. Send this to your nearest Globelines Business center and they’ll take care of everything else.
Related Posts (auto generated)
If you liked this post, bookmark it,Tweet about it or subscribe to my RSS feed
im from naga city. i had my internet connection from globelines last february. i have one year contract. whenever im having trouble with my connection, i dont know where to call for their service. i still need to dial long distance just to connect in their hotline # 9198888,tapos ay magsasalita na recording at pag nakadial ka na para sa call center rep,paghihintayin ka ng matagal…long distance kaya dialled ko no!!@#*@## !!
I thought ako lang nakakaexperience nito madami na pala nagrereklamo sa kapalpakan ng globe broadband service. 1 month pa lang akong nakasubscribe sa globe broadband pero i’m canceling my account with them na. The internet connection made me cry 10 times already. Nanganganib ang work ko dahil sa service nila. Magkakasakit na ako sa puso sa konsomisyon….GRRR….I’m going to their office today to cancel my account.
Alam nyo, yung subordinate company talaga ang may kasalanan sa lahat ng problema ng Globelines. Ang Innove. Na mit ko na ang mga engineers nyan. Ang aangas magsipagkilos at akala mo boss ko sila pag nagsalita. Meron dyan engineer na tabingi na ang katawan dahil sa stroke, ang lakas pa manigarilyo at malaki ang tiyan. Unprofessional na mga tao at akala mo pulis kung maglakad. Natapos ang usapan na wala kaming napala.
we’ve been a customer for as long as i can remember ng globe landline, and for globelines broadband mga 2 years na. pero sobrang pambabastos ang ginawa nila sa amin. nagoverdue kami ng bayad for a month tapos i made it a point to settle on the day na sinabi nilang puputulan kami ng phone/internet, pero after payment, dinisconnect nila kami ng walang abog abog. tapos nung tinawagan namin to ask for reconnection, sabi ng magaling na call center person, 24 hours, na naging 48 hours, na naging 72 hours, na naging hanggang ngayon (more than 4 days na). araw araw naming tinawagan at inupdate pero sa sobrang pagkaincompetent nila, at pagkagahaman sa pera, walang nagawa ang mga magulang ko kundi magantay ng reconnection.
ipapadisconnect ko na ang landline ng globe, pati internet nilang mabagal. ang daming option dyan. imagine 2 years naming tiniis bayaran ang 1800/month (nung kinuha namin, walang promo promo) at the astounding speed of 20 kbps (i have the screenshot of the speed test to prove), pero ganun ganun na lang kaming bastusin ng globe na yan.
i discourage anyone to avail of this very customer unfriendly service from the most inconsistent and most unreliable service provider.
adjustments? globe did not make any adjustments on our bills. they kept on saying they would make adjustments. since the day we have been connected to globe.. we get frequent disconnections and unstable speed. so we are one of those “suki” of the globe hotline. they kept of making promises that they kept on making it broken.
since, globe is more cheaper, i can’t convince my sister yet to switch to other ISP because she already have a son who will be enrolling as a preschool this May. she has an online business so she should switch to other internet service provider.. if she will just stick to globe her business will be ruined. she have to check her emails everyday because she have to check the orders and ship them at the right time.
so please globe umayos na kayo.. ilang araw na sira yung connection namin oo binalik nyo kagabi around 11pm pero naman ngayon nawala na naman bago ako umalis ng bahay. nakakaimbyerna na. kaya nasa shop nalang muna ako ngayon to check my emails and do some research to supplement the lectures given to us in the review center. so please once and for all… gawin nyong kaaya-aya yung serbisyo nyo. nagbabayad po kami at lagi po yun sa tamang date.. wala kaming utang… sana naman suklian nyo naman yun ng isang magandang serbisyo. wag yung tanggap lang kayo nang tanggap ng bayad tapos di nyo naman pala kaya magbigay ng “QUALITY” service.
well if you can’t afford to switch to another ISP, you might as well try e-mailing your concerns to these high officials of the said company, because when i was still subscribed to them i got a fast response regarding my concerns when i e-mailed these people:
custhelp@globetel.com.ph; gcablaza@globetel.com.ph; ccmangahas@globetel.com.ph; elcu@globetel.com.ph; alsantamaria@globetel.com.ph; dllazaro@globetel.com.ph; rlbernardo@globetel.com.ph; jzayala@globetel.com.ph; fzayala@globetel.com.ph; jtcampos@globetel.com.ph; cmcastillo@globetel.com.ph
I availed of Globe’s SME PC Bundle Project and the PC delivered to me had a Windows XP Pro installation and a Windows Vista Business OA sticker, that PC is to be installed in my store which is a busy business area along with several internet cafes. I was concerned about the Windows Vista sticker and the possiblity of those Microsoft raids in my area of business, the what if’s and the trouble i might get myself and my business into if i don’t insist on the corresponding XP Pro Certificate of Authenticity sticker for the installed XP Pro OS.
I tried calling several times Globe’s Technical Hotline and i was told insistently that Globe is only responsible of the Broadband problem if i have one and that the company which is UNISON COMPUTER SYSTEMS, INC. who delivered my pc is to be contacted or informed for my OS problem. The problem was UNISON don’t even have a single existing Globelines landline in any of its branches, so poor me, had to resort to long distance calls to reach them.
To my dismay, UNISON have an ass of a Supervisor, who chuckled in a mocking manner about my problem with the OS. I insisted that he do something about the missing XP Pro sticker and to have it delivered to me along with the two important CD’s of the OS and the motherboard, if in case i had to reformat the pc. He simply responded in a mocking manner that the installation of the XP Pro OS and the Windows Vista Certificate of Authenticity sticker was Globe’s instruction to Unison.
So i told the great Field Service Supervisor of Unison named Mr. Erlan Dungog to kindly put in writing his explanation thru e-mail so i could forward it to Globe. It took me 4 phone calls to him to get him to write me something as proof to Globe.
Thanks to the list of high official e-mail adds from Mr.Jerickson T. Canseco, i got a call from my local Business Center, a representative from Globe speaking in my own dialect called me up and told me that a new PC from Unison this Saturday will be delivered to replace the erroneous OS! Hahahaha
Later on i called up my worthless Globe agent about the PC replacement and he told me that he got a call himself from Globe and was told that i e-mailed Globe’s president regarding my complaint! LMAO
But i have a feeling that id be blacklisted from any future Globe SME Business Bundle approval due to this. Hahaayyyyy
Globelines service is indeed deceptive. I called their customer service number twice, and also have spoken with in person with two sales representatives, to inquire on their services. Long story short, what those four people promised was not what we got. Also their CSR’s range from rude to outright incompetent.
hwew.. prang nabunutan ako ng tinik ah(not competely).. XD
tnx sa blOg na t0h..
pero ask ko lang.. pde ba akong mag request ng termination kahit wala pang 1 month mula nung nag subscribe ako sa kanila?..
@anne
you can easily make a request for a refund if you have proof/s or report/s regarding the technical problem/s that you have experienced or have been experiencing.
pano po yung proof? ilalagay ko lang po ba lahat ng panget na naexperience ko sa letter na ibibigay ko sa kanila?
teka, nakapag report ka na ba regarding sa technical problem/s na na-xxperience mo? through their hotline or business center?
kasi b4 ka mag present ng letter the same as above, dapat bigyan mo muna sila ng time na ma fix ung technical problem/s na na-xxperience mo, which should only take about 5 working days. Pag hindi pa rin na resolve after that time span or bumabalik ung problem, eh mag duda ka na, at i-susuggest ko sau na mag present na ng letter the same as above, which contains your request for the cancellation of service and other requests such as the adjustment to your final bill, exclusion of the termination fee, and refunds.
hope this helps.
hello po! tanong ko lang po kung yung 5 months na hiningi niyong refund ay nabalik nila? kasi po ako, simula nung nakabitan na ko, sobrang bagal at lagi akong nadidisconnect. tapos 3 weeks ako nawalan gawa nung system restoration nila. 4 months na ko nakasubscribe sa globe, gusto ko din po sana magrefund lahat ng binayad ko simula sa 1st payment, pwede po ba yun? thanks!
I also ended my headaches and inconveniences with globe yesterday. I gave them a letter like that at ibinalik ko din ang unit nilang di makakuha ng signal para sa internet kahit may ilaw naman ung RSSI. Well about the billing, intayin lang daw namin ung adjustment nila at sana wag kami pagbayarin ng pretermination fee dahil hindi ako papayag na magbayad nun. Nasa kanila ang diperensya e. Ilang beses na silang nagpadala ng technician nila wala ring magawa sa sobrang bagal at maya’t mayang disconnection. Di pa makapagbrowse sa ibang site. Sa gmail hirap akong makalogin, sa ym naman di makalogin. Nakasmartbro na ako ngaun. Ok naman ang connection. Sana hanggang sa matapos ang contract namin ganito ang connection ng smartbro. Ang pangit kasi ng customer service ng smart ang babagal kumilos at medyo mayayabang.
i am also experiencing Globelines hell for ONE FULL YEAR and they ripped me off alot by refunding me only half of a month of NONSERVICE!
http://foxiey.multiply.com/journal/item/55/Globelines_Broadband_Hell here’s my story. How can we all join together to make our cases strong?
I have just got rid of my subscription to Globe Wireless Broadband.
I presented a similar letter above, stating the problems that I’m encountering even after attempts of solving them by their technicians. I also included in the letter the request for the adjustment of my final billing and the exclusion of the termination fee.
Fortunately for me, they granted my request. I didn’t had to pay my final bill and the termination fee.
Now I’m super satisfied with the services that I’m getting from my new ISP, BayanDsl.
I’m subscribed to their Plan 899 (Dsl + phone, 1200 msf).
If you’re interested, I’m referring you to this agent:
NELSON BASTIAN
Cel No. 09208207277
Tel No. 4075455
Mabilis siya mag process, 4 days lang, nakabitan na ko! Nga pala paki sabi naman na ako ‘Jeric’ ang nag refer sa inyo just incase mag apply nga kayo, for recognition lang naman. Thanks!
What ISP customer needs are protection from these greedy ISP. Why should we pay termination fee (if we want to terminate the subscription earlier) if they are not providing the service we subscribed to them? I have been through 4 different ISP and I rarely get more than 50% of my subscribed speed most of the time. Palusot lagi ng mga CSR nila sa mga philippine site lang daw applied ang speed na kinontrata mo sa kanila, eh karamihan ng mga server nasa ibang bansa. If i subscribe for a 1Mbps speed dapat ganun lagi ang ang bilis kahit saang site ka magpunta, local or international. Its about time congress should make a bill about broadband use. Protect the consumer, give us the correct service we subscribed from greedy ISP like Globe, PLDT and other ISP.
For the meantime, my suggestion for those who want to pre-terminate their ISP contract and does not want to pay termination fee, collect data of your speed test using screenshot. Write or e-mail to NTC with copies to your ISP about your dilemma, enclosed your speed test screenshot, always keep a copy of your letters and e-mail with dates as your reference. Yan ang pangsupalpal mo sa kanila if they insist that you should pay. Saka lagi mo murahin yung collector/csr nila, yung MALUTONG na mura, dyan ka lang makakabawi sa kanila.
What about the termination fee?
Will they require us to pay that fee when we present this kind of letter to them?
Good thing I decided to stay with Smart Bro
dun sa mga nagbabalak ipa terminate ang subscription nila, wag na silang matakot, kasi kanina 3 nakasabay kong nagsosoli ng unit, tsaka nung binigay ko yan sa CSR nila, after nya mabasa nakangiti pa syang nagbigay sa akin ng Request for Termination Form, sabay sabi, “ma’am please wait, process ko lang po yung refund nyo,” wahahahah