A letter to Globelines about their crappy broadband services

It’s been almost two years since that fateful string of events that has led me to curse and hate Globelines broadband and label it a crappy internet service.

Since then, many other unhappy, frustrated and infuriated Globelines broadband customers have been flocked to that post and have shared their own grim stories of how crappy Globelines broadband is according to their experience. Just check out the post and read the many comments that have been added over the years.

However, since about 1 1/2 years ago, my Globelines broadband service has been good. The connection has been stable, fast and virtually no loss of connections in that span of time. Lucky for me right? Well not for the others who, like before me, have had the worst of it. Some had even reached the end of their rope and decided to end their misery once and for all, by terminating their Globelines broadband service.

How do you do this? Simply write a letter to Globelines stating your request for the termination of your land line and internet connection and the reasons why you wish so. To help you in making such a letter, Udaysexy,, who is a former Globelines broadband customer who has had enough of their crappy services has shared a letter she composed requesting that Globelines terminate her internet and land line service, finally ending her misery.

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To: Globe

From: uday

Subject: Cancellation of Internet and phone service

Dear Globe,

Please be advised that I wish to cancel my account #________ for internet and phone service effective immediately. Globe has failed to provide and maintain a stable internet connection to me and periods of no internet at all have lasted as long as three weeks under the guise of a so-called “System Restoration”.

This kind of “service” is intolerable.

Repeated attempts to resolve this issue with Globe Customer Service agents were not only futile but obviously scripted to make promises Globe has not kept and obviously cannot keep. Your obligation to provide a stable internet connection is a basic element of our contractual agreement and Globe has treated me with only contempt.

Furthermore, I was promised one month of free service as an incentive to activate service with Globe but I did not get it. I still have the leaflet that says if I subscribe from November 2007 until December 2007, I am entitled to avail Globe’s promos, and since I want so bad to have my internet, I subscribed, and I chose the 1 Month Subscription Free over the printer since I am not going to need the printer. And guess what? I got my first bill which has a one-day billing period and when I called Globe Customer Service, she said that that is the supposed 1 Month Subscription Free and its not even free at all! I asked her how could that happen? I was supposed to have my first month subscription free but she said that that is system generated and that there is nothing they can do about it. I was really disappointed. I was attracted to Globe and that 1 Month Subscription Free had a big impact on me because I thought it was true.

Regarding this advertisement, based of the RA7394 or Consumer Act of the Philippines Title III - Protection Against Deceptive, Unfair and Unconscionable Sales Acts or Practices; Chapter 1 Article 48 to 52. I just want to highlight Article 50 Prohibition Against Deceptive Sales Acts or Practices - A deceptive act or practice by a seller or supplier in connection with a consumer transaction violates this Act whether it occurs before, during or after the transaction. An act or practice shall be deemed deceptive whenever the producer, manufacturer, supplier or seller, through concealment, false representation of fraudulent manipulation, induces a consumer to enter into a sales or lease transaction of any consumer product or service.

The total lack of responsive customer service and reliable internet service has caused me to lose my job which was dependant on a reliable and stable internet connection. My patience has come to an end and I will not tolerate any further deceit from Globe. I have received two statements regarding payment of my account through the postal service, it is obvious that you cannot bill people on the internet because your customers would never receive it. Therefore I refuse to pay any payments due and in fact I demand a refund for the 5 months I have had your “Service” because it is defective and completely unreliable. I have since applied for and received good service from another internet provider and I have no intentions of ever being a Globe customer again. Additionally, I cannot and will not recommend Globe to any person I come into contact with.

Sincerely,

uday

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For those who want to follow the similar step and release your self from the misery of having a crappy internet service from Globe, simply follow the pattern of this letter, write things objectively, clearly, honestly and objectively all based on your experience of using or not being able to use their services. Send this to your nearest Globelines Business center and they’ll take care of everything else.

Tags: consumer rights, Globelines-broadband, Internet, Philippines